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Company
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Where are you based?
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Spoilerdepot.com is located
in Florida. Our products ship from warehouses in Florida, California, New York,
Texas, Ohio and Illinois.
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Are you a manufacturer?
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Yes, most of the spoilers
available on our website are manufactured by Spoilerdepot. In order to offer the
largest selection of spoilers anywhere, offer spoilers produced by other manufacturers
as well.
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How long have you guys been doing this?
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Spoilerdepot has been manufacuturing
spoilers for the greater part of 19 years. With thousands of satisfied customers
across the United States, we lead in the industry in quality and customer service.
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Why are
your prices so low?
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The reasons is simple. We
manufacture the product and sell directly to you, in effect, cutting out the middleman.
We manufacture 500+ models in assembly line fashion. This means quality consistent
product at a low price.
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Product
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What
is it made out of?
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Our products are manufactured
of high quality fiberglass, abs plastic and polyurethane elastomer. Our manufacturing
process, developed over the past decade, effectively eliminates the possibility
of any imperfections, resulting in a superior spoiler.
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How about
the paint?
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Our paint jobs are perfect,
we guarantee it! In fact, we encourage you to buy your spoiler painted. We use high
grade BASF automotive paint and we guarantee original factory match paint.
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Does the spoiler have a brakelight?
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The rule of thumb is based
on the original OEM spoiler. If the factory spoiler has a brakelight, then our aftermarket
replica will too. Important>check individual models on the product listing. Each
spoiler is identified as "Lighted" or "Non-Lighted."
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How do I find my color
code?
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Click Here for our informative
guide on locating color codes by model and year.
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Is the installation difficult?
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It depends on individual
skill level. If you are comfortable drilling holes into your trunk and doing some
mild electrical wiring, you should have no problem. If you do not have a general
knowledge of these simple tools, we recommend that you have a local body shop install
the spoiler for you. A reasonable installation price is $50-$70.
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Can I install the
spoiler myself?
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Yes you can! Check out our
instructions and read through them carefully. By doing so you acquaint yourself
with the installation process. To those of our customers that have some experience
with tools, but are not comfortable wiring the brakelight(if necissary), we suggest
they partially install the spoiler themselves. You can bolt the spoiler to the trunk
of your car, which is quite simple, then take the car to a body shop and pay them
$15 to connect the brakelight, thus avoiding the full installation cost.
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Shipping
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What
company do you ship with?
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We use UPS/FedEx/USPS to ship our spoilers
exclusively. We offer Next Day Air, Second Day Air, as well as Ground shipping.
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What
about shipping damage?
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We package our spoilers
in oversized boxes to prevent shipping damage and protect the paint. All shipments
are fully insured for their full value.
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Can I
track my package?
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Yes, we offer full order
tracking.
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How do I find my color
code?
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Click Here for an informative guide on locating color codes by model and year.
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Is the installation difficult?
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It depends on individual
skill level. If you are comfortable drilling holes into your trunk and doing some
mild electrical wiring, you should have no problem. If you do not have a general
knowledge of these simple tools, we recommend that you have a local body shop install
the spoiler for you. A reasonable installation price is $50-$70.
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Can I install the
spoiler myself?
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Yes you can! Check out our
instructions and read through them carefully. By doing so you acquaint yourself
with the installation process. To those of our customers that have some experience
with tools, but are not comfortable wiring the brakelight(if necissary), we suggest
they partially install the spoiler themselves. You can bolt the spoiler to the trunk
of your car, which is quite simple, then take the car to a body shop and pay them
$15 to connect the brakelight, thus avoiding the full installation cost.
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Returns & Warranty
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What
is your warranty?
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You can read the details
on our Exclusive Warranty on Paint and Manufacturing here.
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What if I just want to
return the spoiler?
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RETURN POLICY
All Spoilerdepot products are manufactured to the highest degree of quality and
backed by our industry leading Warranty on Paint and
Manufacturing. IF YOUR SPOILER IS DAMAGED IN ANY WAY, CALL US IMMEDIATELY AT 800-588-7005,
DO NOT ATTEMPT TO INSTALL
THE SPOILER. WE WILL PROMPTLY RECOVER THE DEFECTIVE SPOILER FROM YOU AND SEND YOU
A REPLACEMENT
Customers wishing to return a spoiler for a non-warranty related reason can do so
in the folling manner:
Customer must call RMA Department at 800-588-7005 in order to be issued an RMA Number.
Spoilers shipped without a clearly marked RMA#
will be refused upon delivery. Customer is responsible for shipping the item to
our warehouse address.
Spoiler must be in its original packaging, with all original components, and with
a clearly visible RMA #. IMPORTANT: Be careful to package the
spoiler exactly as you received it. If the spoiler is damaged when it arrives at
our facility, the shipper is responsible for damages.
MAKE SURE to fully insure the spoiler for the amount you paid for it. We also recommend
that you keep the tracking number associated
with your shipment for reference purposes.
Our RMA department will conduct an inspection on the spoiler within 48 business
hours. If the spoiler is determined to be intact and unused,
we will refund you the full value of the unpainted spoiler, minus a 20% restocking
fee. If you paid via check or cash, a refund check will be
mailed within 7 business days.
The restocking fee is accessed to recover costs such as credit card fees(5-8% of
invoice amount, boxes, and packaging that cannot be reused)
If any original hardware is missing, an additional $20 will be deducted from the
refund amount.
IMPORTANT: The cost of painting is non-refundable due to the costs incurred while
painting.
Returns received after 30 days are subject to a restocking charge of 25% . Any merchandise
held over 90 days may not be returned unless
there are defects in materials or workmanship.
Please feel free to call us directly with any questions you may have
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